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Develop & Refine Supervisory Skills

Format

Ten modules that can be offered in any combination. Each module targets a specific set of leadership skills, which when combined, addresses many of the competencies all frontline leaders need.

Target Audience

All new and aspiring supervisors: current supervisors, leads, foremen, and other first line supervisors responsible for managing workers.

Recommended Group Size

8-25 Participants.

Sustaining Learning – putting the skills to work

One of the key features of the FLL process is a set of ten structured activities that help participants apply what they’ve learned in training back on the job. The activities are integrated into the training as “between session” assignments. These assignments are designed to reinforce learning and driving knowledge down to the entire team.

Format

Ten modules that can be offered in any combination. Each module targets a specific set of leadership skills, which when combined, addresses many of the competencies all frontline leaders need.

Target Audience

All new and aspiring supervisors: current supervisors, leads, foremen, and other first line supervisors responsible for managing workers.

Recommended Group Size

8-25 Participants.

Sustaining Learning – putting the skills to work

One of the key features of the FLL process is a set of nineteen structured activities that help participants apply what they’ve learned in training back on the job. The activities are integrated into the training as “between session” assignments. These assignments are designed to reinforce learning and driving knowledge down to the entire team.

Front Line Modules

Role of the Leader
Get in touch with the qualities, skills, and traits required of a highly effective leader.
Learners get in touch with the qualities, skills, and traits required of highly effective leaders. They complete a self-assessment to identify their current leader skill level and experience the impact that poor leadership has on the effectiveness of the team.
Managing Different Personalities
Understand personality and communication differences through a new model and developing an appropriate language.
This session introduces a model and language for understanding personality and communication differences while providing clear and practical tools for adapting communication to be more effective in the workplace. Based on the Everything DiSC® profile, participants will gain valuable insight into their own style while developing strategies for working with styles different than their own.
Motivating & Engaging Employees
A close look at the psychology surrounding motivation to ensure peak performance from employees.
Learners analyze the current level of engagement in their organization and identify potential causes of disengagement. Leaders will use this information to brainstorm interventions to help improve the engagement and satisfaction on their teams.
Teamwork & Collaboration
Engage in team activities that require effective communication, collaboration, and problem solving skills.
This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. Leaders will assess their team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.
Communication Effectiveness
Learn the core skills of attentive listening, providing quality feedback, and giving praise and recognition.
Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. They will learn how adapting their communication approach can result in greater cooperation, reduced conflict, and more productive work environments.
Managing Performance I
Understand what causes poor performance and how to manage using clear instructions.
Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform certain tasks but also how they are to behave and act within their role on the team. This session provides activities and tools for clearly communicating what is expected on the job, as well as ways to provide ongoing feedback and monitoring of performance.
Managing Performance II
Develop a blueprint to manage employee development through efficient time management.
One of the challenges many leaders face is identifying who to give their time to. It’s not always possible to give every person on the team the same amount of attention. Having a clear blueprint for managing employee developmental needs helps leaders better utilize their time and energy.
Coaching for Commitment
Learn effective techniques and behaviours needed to conduct coaching conversations.
This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. Leaders will explore the behaviors needed for effective coaching, view examples of effective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.
Managing Conflict
Manage conflict and improve workplace morale with effective strategies and techniques.
Conflict is a normal part of the workplace. When it is handled appropriately, conflict can result in better solutions and effective problem solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on the team.
Managing Change
Understand staff reactions to change and how to align them to support your organization.
It is important for new leaders to understand the emotional reaction employees have to change and how to best manage those reactions while supporting the direction of the organization. This session provides an overview on the impact of change within an organization and tools for best planning for and conducting a change conversation with the team.

Certification

Front Line Leadership in-house to groups of up to 25 leaders. Certification consists of Everything DiSC® Train the Trainer program and Front Line Certification.

Sustaining the training

Providing core components of Front Line Leadership, this program is designed to provide insights to those leaders supporting the supervisors attending the Front Line Leadership Program. CONNECTIONS ensures a common language and approach within your organization.

Front Line Leadership Open Enrollment

Limited Seating Available

6 One-Day Sessions Beginning on
November 21, 2019 – 9am – 4pm
Dartmouth Adult Services Centre
59 Dorey Avenue
Dartmouth, NS B3B 0B2

Program Options

The Learning Edge Facilitation
Certifying In-House Facilitators
Open Enrollment

Bobbie-Jo Porter, Personnel/Recruiting Manager, Olymel

“I had the opportunity to participate in the Front Line Leadership Training from The Learning Edge. This was an excellent course, very well organized and delivered. I received very valuable information that I use daily. The Learning Edge provides great reference tools that can be easily reviewed at a later time. Denise is a fantastic trainer, she was very adaptable to the group and was great at keeping everyone engaged. Denise helped develop the confidence of the participants by using various methods of training. She is passionate and enthusiastic about the material she is teaching and very in tune with her audience. We were also able to customize the course to receive the specific training we were looking for. This course exceeded my expectations, one of the best training sessions I have attended. I highly recommend this program!” 

Lee Skifton, Bourgault Industries

“I had the pleasure of receiving Front Line Leadership Facilitator Training from the Learning Edge. My training experience was very successful and interactive. All of the components of the program that is presented to help leaders carry out their responsibilities more effectively. Denise applies the same through her Facilitator Training. She empowers you with her best practices, providing great examples, and goes beyond the program details, with her follow up extras and reassurances. 

This program compels you to look for ways to influence your performance. This is specialized skill that Denise delivers with her coaching expertise. The whole process from start to finish was superb and will be a massive help to me going forward in my consulting business.”

Sherry Edwards, Manager of Organizational Development, LogistiCare

“Denise custom designed a 4-day leadership program for the senior leaders at LogistiCare that was based on the Front Line Leadership content and provided a high level overview for senior leaders. This enabled them to support and coach the Front Line Leaders – as well as to adopt and model the behaviors themselves. Denise also facilitated the first program which received excellent ratings. 

Denise and Robert have been phenomenal. They are supportive, helpful, and resourceful – and truly professional, experienced, responsive partners. This programs design and content is excellent and highly engaging. It is a very interactive program, full of tools and self-assessments, and practical models. We absolutely loved and responded to her.”

Jairon Walk – Hub Manager – Central US – Farmers Edge

“This training has allowed me to take a step back and help me understand myself better as a leader. I am leaving today with practical tools to use in real life situations.”

Kylee Wassenberg – Telematics Operations Manager – Farmers Edge

“Forever grateful that Farmers Edge provided me the opportunity to go through this program with Denise. The material covered will provide excellent tools for me to continue to become a great leader. “

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