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Front Line Leadership Certification

First Step in Process

Trainers attend a Front Line Leadership pilot program to experience the program firsthand.

Train the Trainer (2 days)

Trainers become certified in DiSC® with The Learning Edge’s Everything DiSC® Train the Trainer as DiSC® is a core component in some of the Front Line Leadership modules such as managing different personalities and managing conflict.

Front Line Leadership Presentations + Certification

Trainers are assigned components of the Front Line Leadership program to facilitate during a 2-day time frame.

First Step in Process

Trainers attend a Front Line Leadership pilot program to experience the program firsthand.

Train the Trainer (2 days)

Trainers become certified in DiSC® with The Learning Edge’s Everything DiSC® Train the Trainer as DiSC® is a core component in some of the Front Line Leadership modules such as managing different personalities and managing conflict.

Front Line Leadership Presentations + Certification

Trainers are assigned components of the Front Line Leadership program to facilitate during a 2-day time frame.

Front Line Modules

Role of the Leader
Get in touch with the qualities, skills, and traits required of a highly effective leader.
Learners get in touch with the qualities, skills, and traits required of highly effective leaders. They complete a self-assessment to identify their current leader skill level and experience the impact that poor leadership has on the effectiveness of the team.
Managing Different Personalities
Understand personality and communication differences through a new model and developing an appropriate language.
This session introduces a model and language for understanding personality and communication differences while providing clear and practical tools for adapting communication to be more effective in the workplace. Based on the Everything DiSC® profile, participants will gain valuable insight into their own style while developing strategies for working with styles different than their own.
Motivating & Engaging Employees
A close look at the psychology surrounding motivation to ensure peak performance from employees.
Learners analyze the current level of engagement in their organization and identify potential causes of disengagement. Leaders will use this information to brainstorm interventions to help improve the engagement and satisfaction on their teams.
Teamwork & Collaboration
Engage in team activities that require effective communication, collaboration, and problem solving skills.
This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. Leaders will assess their team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.
Communication Effectiveness
Learn the core skills of attentive listening, providing quality feedback, and giving praise and recognition.
Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. They will learn how adapting their communication approach can result in greater cooperation, reduced conflict, and more productive work environments.
Managing Performance I
Understand what causes poor performance and how to manage using clear instructions.
Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform certain tasks but also how they are to behave and act within their role on the team. This session provides activities and tools for clearly communicating what is expected on the job, as well as ways to provide ongoing feedback and monitoring of performance.
Managing Performance II
Develop a blueprint to manage employee development through efficient time management.
One of the challenges many leaders face is identifying who to give their time to. It’s not always possible to give every person on the team the same amount of attention. Having a clear blueprint for managing employee developmental needs helps leaders better utilize their time and energy.
Coaching for Commitment
Learn effective techniques and behaviours needed to conduct coaching conversations.
This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. Leaders will explore the behaviors needed for effective coaching, view examples of effective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.
Managing Conflict
Manage conflict and improve workplace morale with effective strategies and techniques.
Conflict is a normal part of the workplace. When it is handled appropriately, conflict can result in better solutions and effective problem solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on the team.
Managing Change
Understand staff reactions to change and how to align them to support your organization.
It is important for new leaders to understand the emotional reaction employees have to change and how to best manage those reactions while supporting the direction of the organization. This session provides an overview on the impact of change within an organization and tools for best planning for and conducting a change conversation with the team.

Front Line Modules

Role of the Leader
Get in touch with the qualities, skills, and traits required of a highly effective leader.
Learners get in touch with the qualities, skills, and traits required of highly effective leaders. They complete a self-assessment to identify their current leader skill level, and experience the impact that poor leadership has on the effectiveness of the team.
Managing Different Personalities
Understand personality and communication differences through a new model and developing an appropriate language.
This session introduces a model and language for understanding personality and communication differences, while providing clear and practical tools for adapting communication to be more effective in the workplace. Based on the DISC profile, participants will gain valuable insight into their own style while developing strategies for working with styles different than their own.
Motivating & Engaging Employees
A close look at the psychology surrounding motivation to ensure peak performance from employees.
Learners analyze the current level of engagement in their organization, and identify potential causes of disengagement. Leaders will use this information to brainstorm interventions to help improve the engagement and satisfaction on their teams.
Teamwork & Collaboration
Engage in team activities that require effective communication, collaboration, and problem solving skills.
This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. Leaders will assess their team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.
Communication Effectiveness
Learn the core skills of attentive listening, providing quality feedback, and giving praise and recognition.
Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. They will learn how adapting their communication approach can result in greater cooperation, reduced conflict, and more productive work environments.
Managing Performance I
Understand what causes poor performance and how to manage using clear instructions.
Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform certain tasks but also how they are to behave and act within their role on the team. This session provides activities and tools for clearly communicating what is expected on the job, as well as ways to provide ongoing feedback and monitoring of performance.
Managing Performance II
Develop a blueprint to manage employee development through efficient time management.
One of the challenges many leaders face is identifying who to give their time to. It’s not always possible to give every person on the team the same amount of attention. Having a clear blueprint for managing employee developmental needs helps leaders better utilize their time and energy.
Coaching and Commitment
Learn effective techniques and behaviors needed to conduct coaching conversations.
This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. Leaders will explore the behaviors needed for effective coaching, view examples of affective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.
Managing Conflict
Manage conflict and improve workplace morale with effective strategies and techniques.
Conflict is a normal part of the workplace. When it is handled appropriately, conflict can result in better solutions and effective problem solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on the team.
Managing Change
Understand staff reactions to change, and how to align them to support your organization.
It is important for new leaders to understand the emotional reaction employees have to change and how to best manage those reactions while supporting the direction of the organization. This session provides an overview on the impact of change within an organization, and tools for best planning for and conducting a change conversation with the team.

Front Line Leadership Master Facilitator

Denise McIntyre

Our founder, Denise McIntyre, has worked extensively with clients in Canada and the United States for over 25 years. Prior to starting The Learning Edge, Denise spent 8 years as Manager in the Business Training and Consulting department of the Business Development Bank of Canada. This gave her the experience needed to launch The Learning Edge with confidence.

As a coach and training facilitator, Denise and The Learning Edge broker training and consulting services to propel individuals and organizations to the next level.

Denise, determined to be in sync with innovative marketplace solutions, continues to enhance her business and facilitation skills through new certification programs. The Most recent certification is The Heart of Coaching. Denise’s priority is to always be at the edge of innovative solutions available in the marketplace. Denise is certified to facilitate all of Wiley’s solutions including Everything DiSC® Workplace, Management, Sales, Work of Leaders and Train the Trainer. Her certification to deliver The Five Behaviors of a Cohesive Team enables Denise to work alongside leaders to apply their leadership development by building high performing teams.

Get in contact with us today!

Create a customized leadership journey for your organization.

Front Line Leadership Open Enrollment

Limited Seating Available

November 21, 2019 – 9am – 4pm
Dartmouth Adult Services Centre
59 Dorey Avenue
Dartmouth, NS B3B 0B2